Victorian Retail Training Manager

• Lead, train, and inspire a team of sales and service professionals
• Customer Experience at the forefront
• Competitive Salary on Offer

Retail Training Manager
Premium Retail Brand | Victoria

We are partnering with an iconic premium retailer to appoint an exceptional Retail Training Manager to lead capability, performance, and culture across their Victorian retail network.

Built on genuine connection with people, this brand has been part of customers' lives for over 120 years. Renowned for quality, craftsmanship, and service excellence, they are recognised as an Employer of Choice, offering a values-driven environment where people are supported to grow and succeed.

This is a highly visible, hands-on role, focused on daily on-site coaching of Store Management and Sales Advisors to elevate customer experience and commercial outcomes.

The Role

Reporting to senior retail leadership, the Retail Training Manager will be responsible for driving capability across all Victorian stores through consistent, high-impact coaching and development.

You will work closely with Store Managers and leadership teams to embed best-practice selling, service standards, and leadership behaviours aligned to a premium brand experience.

Key Responsibilities

• Deliver daily on-site coaching to Store Managers, Assistant Managers, and Sales Advisors

• Develop and execute retail training programs focused on customer experience, sales performance, and leadership

• Coach leaders to effectively lead, motivate, and develop high-performing teams

• Embed brand values, service standards, and selling behaviours across the network

• Partner with retail leadership to identify capability gaps and implement targeted development plans

• Support new store openings, onboarding, and induction programs

• Track training effectiveness and link learning outcomes to commercial results

Skills & Experience

• Proven experience in a Retail Training Manager, Learning & Development, or Senior Retail Leadership role within a premium or customer-centric retail environment

• Strong background in coaching on the floor, with the ability to influence behaviour in real time

• Demonstrated success in developing leaders and driving sales performance through people

• Exceptional communication and stakeholder management skills

• Passion for customer experience, service excellence, and people development

• Ability to travel regularly across Victoria and work on-site within stores

Why Join?

• Join a prestigious, heritage brand with over 120 years of history

• Be part of an organisation built on authentic human connection and values-led leadership

• Work with a business that genuinely invests in its people and is recognised as an Employer of Choice

• Enjoy a highly autonomous, impactful role where you can see the direct results of your coaching

• Competitive salary package and long-term career development opportunities

If you are a passionate retail coach who thrives on developing people, lifting performance, and delivering premium customer experiences, this is a rare opportunity to make a meaningful impact with an iconic brand.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Narelle Platt on 0451 445 866 or via email at [email protected] quoting the reference number above, or check out our website for other available positions.

www.frontlinerecruitmentgroup.com/retail

Consultant

[email protected]

Reference number: 216149
Profession:Retail & Consumer ProductsManagement - Area/Multi-site

Company: Frontline Retail Melbourne
Date posted: 13th Jan, 2026