Job Description

Position Summary:

The Video Services Specialist provides a comprehensive member experience while working with members. They are responsible for engaging with members and prospects primarily over video, and other support technology as needed. The position requires sound judgment, professionalism, integrity, accuracy, and expediency in assisting members. Additionally, this position is responsible for providing an exceptional virtual member experience by assessing member needs and providing members with a convenient way to manage their accounts and meet their financial goals.


This position requires working during Video Services hours of operations, including Saturdays. Hours could change based on business need and department growth.


Work Arrangement: This position is able to work hybrid with certain days onsite at our East Lansing Headquarters. 


Schedule: 

  • This position requires working a standard 40 hour week during Vide...

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