Job Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

  • Organizes and manages daily operation of Group, Wholesale and VIP Reservations
  • Establishes daily goals to maintain service levels
  • Contributes to controlling departmental expenses (labor, supplies, etc.)
  • Monitors agents phone activity/productivity and addresses necessary issues
  • Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi)
  • Builds internal group blocks as requested by appropriate hotel managers
  • Manages the maintenance of group cut off dates in Delphi/HIS
  • Meets with Group Agents weekly to discuss future groups, challenges, progress
  • Attends weekly pick up meetings, hotel o...

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