Virtual Assistant - Telepsychiatry Practice

Company: BL3ND TELEPSYCH | Location: Remote (Work from Home) Hours: Full-Time, 40 hours/week | Rate: $5/hour USD ($800/month) | Schedule: MondayFriday (US Eastern Time) About Us BL3ND TELEPSYCH is a faith-based tele-psychiatry practice providing compassionate, holistic mental health services to patients across New Jersey and New York. We specialize in medication management and psychiatric care with an emphasis on whole-person wellness and non-controlled substance approaches when appropriate. Our clinical team is led by experienced psychiatric nurse practitioners who are passionate about making quality mental health care accessible. We're growing quickly and looking for a reliable, detail-oriented Virtual Assistant to help manage our day-to-day operations. This role is ideal for someone who values meaningful work and wants to support a mission-driven healthcare practice. What You'll Do Patient Coordination Schedule and confirm patient appointments Send appointment reminders via email/text Handle patient inquiries and intake calls Manage waitlist and follow up with prospective patients Coordinate referrals from primary care providers Administrative Support Manage provider calendars and scheduling Organize and maintain patient records (EHR data entry) Handle emails and general correspondence Prepare reports and documentation Maintain CRM and tracking systems (Zoho) Credentialing & Insurance Verify patient insurance eligibility Assist with provider credentialing paperwork Track license renewals and compliance deadlines Follow up on prior authorizations as needed Marketing & Outreach Create social media content (Canva graphics, posts) Research and reach out to potential referral sources Assist with email marketing campaigns Update website and online directory listings Requirements Required Excellent written and spoken English Professional phone manner and patient communication skills Strong attention to detail and organizational skills Reliable internet connection and quiet workspace for calls Proficient in Google Workspace (Docs, Sheets, Gmail, Calendar) Available to work US Eastern Time hours (9 AM 5 PM ET preferred) Comfortable handling sensitive/confidential health information Self-starter who can work independently with minimal supervision Preferred (but not required) Experience in healthcare, mental health, or medical office settings Familiarity with HIPAA compliance and patient privacy Experience with EHR/EMR systems or telehealth platforms Understanding of insurance verification processes Previous VA experience supporting a healthcare provider
Required • Excellent written and spoken English • Professional phone manner and patient communication skills • Strong attention to detail and organizational skills • Reliable internet connection and quiet workspace for calls • Proficient in Google Workspace (Docs, Sheets, Gmail, Calendar) • Available to work US Eastern Time hours (9 AM – 5 PM ET preferred) • Comfortable handling sensitive/confidential health information

Required • Excellent written and spoken English • Professional phone manner and patient communication skills • Strong attention to detail and organizational skills • Reliable internet connection and quiet workspace for calls • Proficient in Google Workspace (Docs, Sheets, Gmail, Calendar) • Available to work US Eastern Time hours (9 AM – 5 PM ET preferred) • Comfortable handling sensitive/confidential health information • Self-starter who can work independently with minimal supervision Preferred (but not required) • Experience in healthcare, mental health, or medical office settings • Familiarity with HIPAA compliance and patient privacy • Experience with EHR/EMR systems or telehealth platforms • Understanding of insurance verification processes • Previous VA experience supporting a healthcare provider