Virtual Help Desk Support - Remote IT Job for Beginners

Job Summary

Houston Skilled Consultancy is looking for motivated and tech-savvy individuals to join our growing IT support team as Virtual Help Desk Support Specialists . This remote role is designed for beginners who are eager to start their career in the IT field. You will provide first-level technical assistance to users, troubleshoot common issues, and elevate complex problems to higher-level support teams when necessary. Comprehensive training will be provided to help you gain confidence and develop your skills in IT customer service and system troubleshooting.

Key Responsibilities

• Respond promptly to customer queries via chat, email, or remote access tools.

• Diagnose and troubleshoot technical issues related to software, hardware, and network systems.

• Guide users through step-by-step solutions in a clear, user-friendly manner.

• Log all customer interactions and te...