Job Description
Role Overview
The Virtual Repairs & Maintenance Coordinator is a core operational VA role within CND Solutions , providing structured, reliable repair coordination support to UK-based property, housing, and facilities management clients.
The role acts as the central coordination and reporting function , ensuring repairs are logged accurately, contractors are managed remotely, costs are controlled, and clear reporting is provided to UK senior management and asset teams.
This is not a technical surveying role – it is an admin-led, process-driven coordination position designed to reduce client workload, improve response times, and strengthen audit trails.
Key Responsibilities
Repairs Logging & Triage
- Receive and log repair requests from tenants, site staff, or client teams via CRM, email, or trackers
- Categorise repairs correctly (Emergency / Urgent / Routine) in line with client SLAs
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