Job Description
Expereince : 5 - 9 Years
Work Location : Hyderabad
Role Summary:-
The Nutanix Administrator will be responsible for end-to-end operations of Nutanix HCI platforms across multiple enterprise customers managed by Cloud4C. The role focuses on SLA-driven incident management, proactive monitoring, upgrades, optimization, and customer communication, ensuring high availability and performance of critical workloads.
Key Responsibilities
Managed Services Operations
- Provide operational support for Nutanix environments under defined SLAs
- Handle incident, problem, and change management via ITSM tools
- Perform shift handovers, daily health checks, and operational reporting
- Act as escalation point for L1 support teams
Nutanix HCI Administration
- Manage Nutanix AOS, AHV, Prism Element & Prism Central
- Perform VM provisioning, snapshot management, cloning, and lifecycle operations
- Execute LCM upgrades (AOS, AHV, firmware, BIOS) in production environments
- Conduct capacity planning and performance optimization
Multi-Tenant & Customer Environment Support
- Support multiple customer clusters simultaneously
- Adhere to customer-specific SOPs, SLAs, and compliance requirements
- Participate in customer bridge calls, incident reviews, and RCA discussions
- Provide technical inputs for service improvement initiatives
Incident, Problem & RCA Management
- Troubleshoot cluster failures, storage latency, VM performance issues
- Perform root cause analysis (RCA) and preventive actions
- Coordinate with Nutanix TAC, OEMs, and internal teams
- Ensure timely closure of tickets with proper documentation
Backup, DR & Business Continuity
- Manage DR solutions (Leap, Near-Sync, Metro Availability)
- Support and monitor backup integrations (Veeam, HYCU, Commvault, etc.)
- Perform DR drills and failover/failback activities
- Ensure compliance with RPO/RTO commitments
Monitoring, Automation & Continuous Improvement
- Proactively monitor environments using Prism Central & third-party tools
- Automate routine tasks using Calm, APIs, PowerShell/Python
- Create and maintain runbooks, SOPs, and knowledge base articles
- Identify opportunities to reduce incidents and improve operational efficiency
Mandatory Technical Skills
- Strong hands-on experience with Nutanix AHV & AOS
- Expertise in Prism Element & Prism Central
- Solid understanding of virtualization, storage, and networking
- Experience in production support environments
- Knowledge of Windows & Linux VM administration
Good to Have
- Experience in Managed Services / MSP / Cloud Operations
- VMware to AHV migration experience
- Exposure to hybrid cloud environments
- Automation & scripting skills
Certifications (Preferred)
- Nutanix Certified Professional (NCP)
- Nutanix Certified Advanced Professional (NCAP)
- ITIL Foundation (added advantage)
Work Location : Hyderabad
Role Summary:-
The Nutanix Administrator will be responsible for end-to-end operations of Nutanix HCI platforms across multiple enterprise customers managed by Cloud4C. The role focuses on SLA-driven incident management, proactive monitoring, upgrades, optimization, and customer communication, ensuring high availability and performance of critical workloads.
Key Responsibilities
Managed Services Operations
- Provide operational support for Nutanix environments under defined SLAs
- Handle incident, problem, and change management via ITSM tools
- Perform shift handovers, daily health checks, and operational reporting
- Act as escalation point for L1 support teams
Nutanix HCI Administration
- Manage Nutanix AOS, AHV, Prism Element & Prism Central
- Perform VM provisioning, snapshot management, cloning, and lifecycle operations
- Execute LCM upgrades (AOS, AHV, firmware, BIOS) in production environments
- Conduct capacity planning and performance optimization
Multi-Tenant & Customer Environment Support
- Support multiple customer clusters simultaneously
- Adhere to customer-specific SOPs, SLAs, and compliance requirements
- Participate in customer bridge calls, incident reviews, and RCA discussions
- Provide technical inputs for service improvement initiatives
Incident, Problem & RCA Management
- Troubleshoot cluster failures, storage latency, VM performance issues
- Perform root cause analysis (RCA) and preventive actions
- Coordinate with Nutanix TAC, OEMs, and internal teams
- Ensure timely closure of tickets with proper documentation
Backup, DR & Business Continuity
- Manage DR solutions (Leap, Near-Sync, Metro Availability)
- Support and monitor backup integrations (Veeam, HYCU, Commvault, etc.)
- Perform DR drills and failover/failback activities
- Ensure compliance with RPO/RTO commitments
Monitoring, Automation & Continuous Improvement
- Proactively monitor environments using Prism Central & third-party tools
- Automate routine tasks using Calm, APIs, PowerShell/Python
- Create and maintain runbooks, SOPs, and knowledge base articles
- Identify opportunities to reduce incidents and improve operational efficiency
Mandatory Technical Skills
- Strong hands-on experience with Nutanix AHV & AOS
- Expertise in Prism Element & Prism Central
- Solid understanding of virtualization, storage, and networking
- Experience in production support environments
- Knowledge of Windows & Linux VM administration
Good to Have
- Experience in Managed Services / MSP / Cloud Operations
- VMware to AHV migration experience
- Exposure to hybrid cloud environments
- Automation & scripting skills
Certifications (Preferred)
- Nutanix Certified Professional (NCP)
- Nutanix Certified Advanced Professional (NCAP)
- ITIL Foundation (added advantage)
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