Visit Health - Associate/ Sr. Associate - Customer Support

Role - Associate/ Sr. Associate - Customer Support

Location - Noida

WFO - 5.5 Days

About Us
Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Key Responsibilities:
Handle incoming calls, emails, and chat support to resolve customer queries promptly.
Guide customers through the usage of Visit Health's app and services (OPD plans, health plans, teleconsultation, etc.).
Address complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain accurate records of customer interactions and transactions in CRM tools.
Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.
Educate customers on new offerings, promotions, and features of Visit Health.
Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.
Collect and share customer feedback to improve processes and services.

Requirements:
Graduate in any discipline (preferred: Healthcare, Business, or related fields).
06- 2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).
Excellent communication skills in English and Hindi (both written & verbal).
Strong problem-solving skills with empathy and patience.
Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.