Job Description

The Role:

As a member of the Tourism Development Team the post holder will be required to:

  • Be at the forefront of customer services within the Visitor Information Centre dealing with members' of the public enquiries including the provision of literature, adding and editing digital content, information and advice, bookings, ticketing, guidance and retail sales
  • Strive to maintain the high quality standards established within the award winning centre, being a vital team player in visitor servicing to both visitors and locals.
  • Represent the council as required outside the city at trade fairs, exhibitions, meetings, seminars and conferences

    • Hours of work: 18hrs per week - various shifts available to cover Monday to Saturday (rota cover to be agreed)

    Requirements:

  • 5 GCSEs at grades A-C or equivalent

    • AND

  • 3 years' customer service experience ideally in a visitor facing/hospitality role

    • OR

    ...

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