Visitor Services Manager

Job Purpose

To be responsible for the successful management and operation of the visitor business.

To deliver a positive visitor experience whilst achieving annually agreed targets as set out by the Trustees and senior management’s 10-year goals.

To manage and recruit the visitor business staff & Volunteers on a day-to-day basis.

To be responsible for the marketing & business development relating to all aspects of the Spetchley Gardens Charitable Trust.

Key Responsibilities

• To successfully deliver an open season designed to attract visitors in a profitable way.
• To be responsible for the exemplary presentation of all aspects of the visitor experience including rectifying any detractors which would impact on the visitor journey.
• To program events for the garden, including specialist tours.
• To identify new commercial opportunities to develop the profitability of the Visitor Business.
• The day-to-da...