Vmware Operations Engineer L3

Job Description :

About company :

Smart IMS Inc is providing Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

Type of work: 1 year renewable

Work Location : Mumbai

Job role : VMware Operations L3 Engineer

• 8 - 10 yrs of hands-on Experience and advance knowledge on VMWare products
• Strong Professional track record with hands on technical know-how on – vSphere, Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc.
• At least 5 years of experience in Operations supporting BAU activities and initiatives.

Must Have

• Advance knowledge on VMware Products, Virtual desktop infrastructure (VDI), Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
• Deep knowledge of tools for troubleshooting VMware and Microsoft technologies for end point devices.
• Systrack, Splunk, processmon, trace log collection and dump log analysis.
• Experience in supporting end users in L3 capacity– Upgrade, Migration projects
• Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell/PowerCLI/python
• Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
• Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
• Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
• Experience as a technical operations specialist, with strong oral and written communication skills, presenting to different stakeholders.
• Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
• Utilize the Incident and change in process management reporting system to monitor and track changes.
• Ability to handle incident and run triage involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.

If you are interested, please share your resume to