Voice Business Analyst

Roles and Responsibilities

• Act as a business analyst supporting Cisco Voice and Unified Communications solutions
• Analyze product and operational data trends to define, create, and track KPIs
• Support product rollouts by providing insights, metrics, and performance analysis
• Develop scripts using Python to automate analysis, reporting, and operational tasks
• Create clear, comprehensive technical and end-user documentation
• Present project updates, insights, and key messaging to stakeholders and leadership
• Collaborate with cross-functional teams to support programs and initiatives
• Provide operational support and act as an escalation point for complex issues
• Support in-house and third-party applications related to unified communications
• Work effectively under pressure and manage tight delivery timelines
• Participate in out-of-hours support when required

Job Require...