Job Description
HIRING!!
Location- Hyderabad and Mumbai (Malad)
Job Summary:
We are seeking a skilled and passionate Voice Coach to enhance the verbal communication skills of customer-facing teams. The ideal candidate will specialize in voice modulation, pronunciation, accent neutralization, and tone control to improve customer experience and brand representation.
️ Key Responsibilities:
- Conduct voice and accent training sessions for new hires and existing agents.
- Coach individuals on pronunciation, clarity, pace, tone, and modulation.
- Identify speech and communication gaps through call audits and feedback.
- Design and deliver customized voice coaching modules for different process needs.
- Collaborate with training and quality teams to align voice coaching with business goals.
- Monitor progress of coached employees and provide ongoing support.
- Maintain training records and prepare reports on coaching effectiveness.
- Stay updated on industry best practice...
Location- Hyderabad and Mumbai (Malad)
Job Summary:
We are seeking a skilled and passionate Voice Coach to enhance the verbal communication skills of customer-facing teams. The ideal candidate will specialize in voice modulation, pronunciation, accent neutralization, and tone control to improve customer experience and brand representation.
️ Key Responsibilities:
- Conduct voice and accent training sessions for new hires and existing agents.
- Coach individuals on pronunciation, clarity, pace, tone, and modulation.
- Identify speech and communication gaps through call audits and feedback.
- Design and deliver customized voice coaching modules for different process needs.
- Collaborate with training and quality teams to align voice coaching with business goals.
- Monitor progress of coached employees and provide ongoing support.
- Maintain training records and prepare reports on coaching effectiveness.
- Stay updated on industry best practice...
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