Voice Engineer / Architect (Contact Centre)

Overview

We're seeking an experienced senior customer engagement and contact center engineer to join our growing global UC&C engineering team. The Sr. Customer Engagement Engineer is responsible for development, implementation, and serviceability of our contact center infrastructures and is the expert technical resource for contact center services. The candidate embodies sound engineering principals and is highly collaborative, creative, problem solving, and technically curious. This position will drive strategic infrastructure initiatives and oversee engineering of transformation projects. This role will also assist in establishing operational support models, self-service tools, process automation, and proactive monitoring required for a scalable and highly available communication service. This is a senior level technical role that requires exceptional skills and proven attention to detail, processes, and an engineering discipline of complex production enterprise enviro...