Voice Engineer (Genesys Platform)

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at and explore our commitment to diversity, inclusion and belonging.

Job Summary

We are seeking a skilled and customer‑focused Voice Engineer with expertise in the Genesys platform to join our operational support team. This role involves providing technical support to both internal and external customers, resolving complex issues, and ensuring optimal performance of contact center systems. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a commitment to delivering high‑quality support services.

Critical Skills ...