Job Description

Job Title: NOC ENGINEER (Voice)


Job Description:

Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global networks. Member handles system planned work and ad-hoc outage coordination; perform daily routine checks, effective fault ticket handling to resolve the customers' concerns. Voice NOC Engineer is assigned in the Voice Network Operations Centre (NOC).

Primary duties are as follows:

  • Handles customer trouble tickets, and performs first line support and troubleshooting.

  • Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults.

  • Properly documents, tracks, and updates customers fault ticket status in timely manner.

  • Share voice traffic statistics, and collaborate to internal Voice Services team to improve perf...

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