Voice of Customer Program Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement.

Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management.

Duties and Responsibilities

• Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement
• Analyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research
• Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key areas for resolution
• Identifies opportunities to align and/or innovate around Customer Experien...