Voice of Customer Program Manager

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Job Description:

Voice of Customer Program Manager

We are ready to take this game to the next level and need someone passionate to be a key role in the design, management, and continuous evolution of a best-in-class VoC program across the enterprise. This role leads the development and execution of specific listening posts within a comprehensive customer feedback management system that uncovers customer needs, pain points, and opportunities across channels to drive improvements in customer satisfaction and loyalty. The VoC Program Manager collaborates closely on both the technical and project aspects of program design and implementation, ensuring seamless integration with CX platforms and data systems. They play a pivotal role in influencing the product roadmap, optimizing customer journeys, and enabling cross-functional teams to act on insights that enha...