voice process airtel black, fluent in Malayalam

Description

We are seeking enthusiastic individuals for the position of Voice Process Executive for Airtel Black services. This role is perfect for freshers/entry-level candidates who are fluent in Malayalam and have a passion for providing excellent customer service.

Responsibilities

• Handle inbound and outbound calls for Airtel Black services.
• Provide excellent customer service by addressing customer queries and resolving issues promptly.
• Assist customers with product information and service upgrades.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members to achieve performance targets and improve service delivery.

Skills and Qualifications

• Fluency in Malayalam is mandatory; knowledge of English and Hindi is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computers and basic software applications.
• Customer-oriented mindset with a passion for helping others.
• Problem-solving skills and ability to think critically under pressure.

Education
Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Business Administration (B.B.A), MBBS, Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm), Bachelors of Law (B.L/L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Dental Surgery (B.D.S), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Interdisciplinary Studies, Bachelor of Health Science, Bachelor of Science (B.Sc), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor Of Technology (B.Tech/B.E)
Skills Required
Customer Support, Problem Solving, Technical Knowledge, Sales Techniques, Time Management, Adaptability, Basic Computer Skills