Voice Process Analyst – International

Description

The Voice Process Analyst – International will be responsible for analyzing voice data to enhance the overall performance of the voice process. This entry-level position is ideal for freshers looking to start their career in the voice analytics field.

Job Description

  Deliver exceptional customer service by assisting clients through voice communication channels.

● Handle a high volume of inbound and outbound calls efficiently and professionally.

● Identify, assess, and address customer needs to ensure a high level of satisfaction.

● Educate customers about products and services, providing clear guidance when necessary.

● Accurately document customer interactions in accordance with training and company standards.

● Use available tools and resources to research and provide accurate solutions to customer

inquiries.

● Communicate clearly and professionally, using appropriate language at ...