Voice Process Associate (us Process – Night Shift)

Voice Process Associate US Process Night Shift Location Ahmedabad Gujarat Onsite Shift US Shift Night Shift Approx 6 00 PM 3 00 AM or 8 30 PM 5 30 AM IST based on business requirements Employment Type Full-Time Job Overview We are seeking a Voice Process Associate to handle inbound and outbound customer calls for US-based clients The role involves delivering high-quality customer service resolving queries documenting interactions and coordinating with internal teams to ensure timely and accurate support Key Responsibilities Handle inbound and outbound voice calls for US customers professionally Resolve customer inquiries related to services orders billing or support issues Provide accurate information and ensure first-call resolution wherever possible Maintain proper call documentation and update CRM systems regularly Follow call scripts quality guidelines and compliance standards Escalate complex issues to the appropriate internal teams Meet defined call...