Voice Process

Description

We are looking for enthusiastic individuals to join our Voice Process team. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service. You will be responsible for handling customer calls, providing information, and resolving issues to ensure a positive customer experience.

Responsibilities

• Handle inbound and outbound voice calls effectively and professionally.
• Provide accurate information to customers regarding products and services.
• Resolve customer queries and issues in a timely manner.
• Maintain a high level of customer satisfaction through excellent communication skills.
• Document customer interactions and maintain records in the system.
• Collaborate with team members and management to improve processes and customer experience.

Skills and Qualifications

• Excellent ...