Voice Solutions Architect (CISCO & NICE CXone)

Voice Solutions Architect (CISCO & NICE CXone)

• Design end-to-end regional voice and contact center architecture across Cisco UC and NICE CXone platforms.
• Develop HLDs/LLDs, network topology, routing strategy, and multi-country deployment frameworks.
• Standardize platform configurations, multi-site failover, cross-region redundancy, and telco integration.
• Lead CXone architecture including ACD/IVR Studio, Workforce Management & Optimization, and multi-channel engagement.
• Plan and execute migration from legacy on-prem systems to cloud CX solutions.

Regulatory Compliance & Security

• Ensure architecture adheres to insurance and financial services regulations (data residency, privacy, call recording retention).
• Implement security governance, audit controls, encryption, and data segregation in collaboration with InfoSec & Risk teams.
• Integrate Cisco Voice and CXone with CRM, policy...