Voice & Telephony Engineer

Title: Voice & Telephony Engineer
Location: Bangalore, Chennai, Noida
Exp: 8 Years

Job Description:
• Demonstrable experience of Hands-On project involvement ranging from Evaluating End User
requirements gathering, UCCE, CUCM, Unity configuration, IM&P, MS Teams & Genesys.
• Project involvement should be at a lead engineer level
• Able to communicate at all levels from End users to Office and Regional Managers
• Administration of Cisco UC platforms - UCCE, CUCM, Unity, IM&P, Expressway
• Have supported on a day-to-day basis of a large-scale deployment
• Ability to understand and maintain a E164 dial plan, Translation, Route Patterns, Calling Search
Space, Partitions
• Deployment via BULK Administration Tool - BAT
• Experience of Jabber deployment on Mobile, Laptop
• Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.)
• Ability to debug voice gateway including Qsig, SIP protocols
• Administration of MS Teams Voice with Direct Routing.
• Ability to create Auto Attendant, Call queues, resource accounts and policies in MS Teams.
• Experience of Geo/Non-Geo number porting in UK and EMEA.
• Administration of Genesys Cloud call centre platform.