Voice & Telephony Engineer

Title: Voice & Telephony Engineer

Location: Bangalore, Chennai, Noida

Exp: 8 Years



Job Description:

• Demonstrable experience of Hands-On project involvement ranging from Evaluating End User

requirements gathering, UCCE, CUCM, Unity configuration, IM&P, MS Teams & Genesys.

• Project involvement should be at a lead engineer level

• Able to communicate at all levels from End users to Office and Regional Managers

• Administration of Cisco UC platforms - UCCE, CUCM, Unity, IM&P, Expressway

• Have supported on a day-to-day basis of a large-scale deployment

• Ability to understand and maintain a E164 dial plan, Translation, Route Patterns, Calling Search

Space, Partitions

• Deployment via BULK Administration Tool - BAT

• Experience of Jabber deployment on Mobile, Laptop

• Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.)

• Ability to debug voice gateway including Qsig, SIP protocols

• Administration of MS Teams Voice with Direct Routing.

• Ability to create Auto Attendant, Call queues, resource accounts and policies in MS Teams.

• Experience of Geo/Non-Geo number porting in UK and EMEA.

• Administration of Genesys Cloud call centre platform.