Job Description

Role Responsibilities:

  1. Handle customer queries, requests, and complaints
  2. Ensure timely and complete resolution
  3. Build trust and sustain relationships with customers
  4. Operate within rotational shifts and office setting

Key Deliverables:

  1. Manage inbound and blended customer interactions
  2. Support retention efforts through quality service
  3. Deliver consistent communication across channels
  4. Join immediately after face-to-face interview


Skills Required
Voice Process, Chat Process, Inbound Process, Customer Retention, Customer Handling

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