VoIP Engineer

Requirements

Must have:

- Proven experience supporting VoIP systems and telecoms services - Strong understanding of networking fundamentals and troubleshooting - Experience using network diagnostic and analytics tools - Excellent problem-solving skills with strong attention to detail - Clear, confident communication skills with non-technical users - Ability to manage multiple support issues independently - Commitment to delivering a high standard of customer service - Desirable: Experience in an IT support or MSP environment - Desirable: Supporting remote users and office networks - Desirable: Exposure to IT and network monitoring tools - Desirable: Ability to deliver basic user training on systems and features - Desirable: Proactive approach to identifying and resolving potential issues

Responsibilities:

- Provide technical support for VoIP and telecoms services - Act as a key point of contact for customer issues - Diagnose a...