Voip Engineer

Job Title: Telephony Engineer – Vonage

Experience: 5+ Years

Job Summary

We are seeking an experienced Telephony Engineer with strong expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. The ideal candidate will have hands-on experience managing cloud-based telephony platforms, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Design, develop, configure and support highly scalable and reliable communications solution using Vonage Communications APIs.
• Integrating voice, messaging (SMS/MMS) services into existing platforms.
• Develop and maintain robust backend services and APIs, ensuring high availability and resilience of communication systems
• Troubleshooting integration issues and ensuring secure and reliable communication services.
• Collaborate with internal teams and stakeholders to gather requirements and deliver effective marketing solutions.
• Perform system monitoring, upgrades, patches, and regular health checks to ensure high availability.
• Provide L2/L3 support for telephony-related incidents and service requests.
• Document system configurations, processes, and troubleshooting guides.
• Ensure compliance with security, performance, and reliability standards.
• Coordinate with vendors and service providers for issue resolution and enhancements.

Required Skills & Qualifications

• 5+ years of experience as a Telephony Engineer or in a similar role.
• Strong hands-on experience with Vonage telephony systems (Vonage Business, Vonage Communications APIs, or Contact Center solutions).
• Proficiency in one or more backend programming languages such as Java, C# or Python.
• Strong understanding of RESTful API design and development, webhooks and asynchronous processing.
• Solid understanding of VoIP technologies, SIP, RTP, PBX, and call routing concepts.
• Experience with cloud-based telephony and unified communication platforms.
• Excellent verbal and written communication skills.
• Proven ability to work independently with minimal supervision.
• Strong analytical and troubleshooting skills.

Preferred / Nice-to-Have Skills

• Experience with CRM or third-party system integrations using Vonage/Twilio APIs.
• Experience designing and developing microservices using Java 17+ and Spring Boot 3.X
• Exposure to contact center solutions and call analytics/reporting.
• Knowledge of ITIL processes and incident management.
• Relevant certifications in VoIP or unified communications.