VoIP Technical Solutions Specialist

Company Description

BTBIZ LTD is a fully licensed VoIP Carrier in the UK and USA, holding telecom licenses and a 499 Filer ID in the USA. We deliver comprehensive VoIP services and solutions—including Contact Center platforms, IP-PBX, UCaaS, predictive dialing with multiple direct carrier routes to key countries, A-to-Z DIDs and toll-free numbers for inbound services, speech-to-script analytics, custom software/app/web development, and reliable web hosting—to enterprises, BPOs, and service providers worldwide.

Role Description

This is a full-time, hybrid role for a Tech Support Engineer at our Gurugram location. The role involves providing technical support to resolve VOIP-related issues, troubleshooting network and VOIP system problems, and ensuring seamless communication for clients. Responsibilities include analyzing, diagnosing, and addressing customer-reported issues, offering customer-focused solutions, maintaini...