Vouchagram -Senior Key Account Manager /Client Serving Manager

Position : Senior Key Account Manager / Senior Client serving Manager

Experience : 6+Yrs

Location -New Delhi (Vouchagram India Private Limited)- Onsite

Remote for <> Bangalore and Chennai
B-11, Block B, 3rd Floor, Qutub Institutional Area, New Delhi - 

Mode of Working : Work From Office, Remote

Job Overview:

We are seeking a results-driven Senior Key Account Manager to manage and expand our key enterprise and national accounts. The ideal candidate will be responsible for strengthening client relationships, driving revenue growth through cross-selling and up-selling, and ensuring seamless API integrations to enhance client experience.

Key Responsibilities:

Account Management & Growth:

• Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships.

• Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies.

• Develop and execute account growth plans, aligning with clients' business objectives.

Revenue Generation & Client Retention:

• Achieve revenue targets by identifying and implementing new business opportunities within the existing client base.

• Proactively address client concerns, ensuring high customer satisfaction and retention.

• Negotiate and finalize contracts, pricing structures, and service agreements.

Technical & API Integration:

• Collaborate with internal technical teams to facilitate seamless API integrations for clients.

• Understand API capabilities and guide clients on optimizing integrations for enhanced performance.

• Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding.

Strategic Coordination & Reporting:

• Analyze client data, market trends, and competitive insights to drive strategic decision-making.

• Prepare and present performance reports to internal stakeholders and clients.

• Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery.

Key Qualifications & Skills:

• Experience: Minimum 6+ years in key account management, enterprise/national accounts, or client servicing roles.

• Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred.

• Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients.

• Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution.

• Stakeholder Management: Excellent communication, negotiation, and relationship management skills.

• Analytical Thinking: Ability to derive insights from data to drive business decisions.

Why Join Us?

• Be part of a high-growth company in the Digital Rewards) industry.

• Opportunity to manage top enterprise clients and drive impactful business growth.

• Work in a collaborative environment with a strong focus on innovation and customer success.

About Us:

Vouchagram India Pvt. Ltd., operating under the brand name GyFTR , is India's largest digital rewards backend solutions  company with an annual turnover of INR 3000 Crores . As a market leader  in the Digital Payments, Instant Rewards, and Gift Vouchers space, we enable over 250+ top brands  like Levi's, Flipkart, Marks & Spencer, and Dominos, servicing 200+ clients  across BFSI, loyalty, retail, and e-commerce sectors—including leading private sector banks. With 70% market share  and 150% year-on-year growth , we continue to redefine digital gifting solutions.

Vouchagram India Pvt. Ltd., operating under the brand name GyFTR , is India's largest digital rewards backend solutions  company with an annual turnover of INR 3000 Crores . As a market leader  in the Digital Payments, Instant Rewards, and Gift Vouchers space, we enable over 250+ top brands  like Levi's, Flipkart, Marks & Spencer, and Dominos, servicing 200+ clients  across BFSI, loyalty, retail, and e-commerce sectors—including leading private sector banks. With 70% market share  and 150% year-on-year growth , we continue to redefine digital gifting solutions.