Job Description

THE COMPANY: International scale-up specializing in influencer marketing

Why to join this company ?


  • Leverages cutting-edge data and AI technologies to optimize marketing performance across all major social platforms (Instagram, TikTok, YouTube…).




  • Certified mission-driven company, part of a leading European tech group, combining high-growth ambition with responsible, impact-focused values.




  • Headquartered in Paris, with a hybrid and remote-first culture and presence in multiple countrie


    • MISSION: Lead structure, and coacha multi-country team of 12+ professionals across Customer Success, Key Account Management, and Support.


    In direct repost to the CRO:


  • Define and deploy client success strategies across onboarding, adoption, upsell, QBRs, and retention.




  • Build trusted, long-term relationships with key client stakeholders (including C-level).




  • Optimize processes, success metrics, and reporting frameworks to scale client experience operations efficiently.




  • Identify upsell and cross-sell opportunities and proactively manage risk and churn indicators.




  • Serve as the voice of the client internally, collaborating with Product, Marketing, and Sales teams


    • PROFILE : VP CSM / Client 


    Must have : 


  • 8+ years’ experience in client-facing roles within SaaS, Martech, or digital B2B services.




  • Proven leadership of large Customer Success / Account Management teams (10+ people).




  • Strong operational and strategic abilities: process optimization, data-driven decision making, and account growth strategies.




  • Fluent in English




  • Comfortable managing executive client relationships across international markets.




  • Experience with CRM/CS tools (Salesforce, Planhat, Modjo, or equivalent).



  • Interest for the influencer marketing, social media, and data-driven marketing sectors.


    • Nice to have : 

  • Spanish, Italian or French a strong plus

    • DETAILS : 


  • Location: Paris (hybrid remote)




  • Salary: €90-110K (fixed + bonus)




  • Perks: Flexible remote policy, international environment, meaningful mission


    • PROCESS OF RECRUTMENT :


  • Video intro with Talent Acquisition




  • Interview with Head of Client Experience




  • Case study + business discussion




  • Final conversation with the executive team


    • Apply for this Position

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