Job Description

Responsibilities

· Align with COO/Sr. GOL / Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it

· Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities

· Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts

· Program manage Digital Twin deployment in prioritized accounts in the vertical

· Identify digital use cases

· Prioritize resource alignment to stabilize mega wins

· De-risk operations through Risk Control and Best Practice framework

· Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation.

· Hold self and organization accountable to deliver on Genpact client commitment.

· Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional LDT leadership.

Specific traits and success competencies for this role include:

· Growth and results focused leader with strong experience in Lean and Digital Transformation in top notch organizations

· The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion

· Proven track record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously

· Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments

· Decisiveness and comfort in taking risks when working with ambiguity

· Digitally savvy with high levels of consultative selling skills



Qualifications we seek in you!

Minimum qualifications:

· Post Graduation from Top institutes

· Meaningful work experience in core Finance proficiencies (FP&A, Commercial & Operational Finance, Accounting Close, Risk, etc.), Financial Systems or Analytics

· Previous senior leadership experience in digital transformation, Lean Six Sigma, solution design, or process consulting with impact on delivery

· Global exposure with consistent track record for digital projects: Robotics, AI, automation

· Excellent communication and influencing skills. Communicate to senior leaders in simple terms, to drive resolution & decisions

· Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted productivity/ outcome

· Qualifications & demonstrated experience for leading ‘Lean’ projects or application of 6Sigma methodologies with quantifiable efficiency and quality improvements is a plus

· Proven track record of driving transformation in client operations

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