VP of Call Center Workforce Operations

Overview

A global financial institution in Metepec is seeking a multifaceted workforce manager to oversee departmental staffing and capacity planning. The role requires 6-10 years of relevant experience, including senior-level management skills. Candidates should possess a bachelor's degree, with a master's preferred, and intermediate English skills. The position offers a full-time commitment, addressing operational needs and training requirements whilst ensuring the achievement of business goals.

Responsibilities

• Oversee departmental staffing and capacity planning to meet business needs and objectives.
• Address operational needs and training requirements while ensuring achievement of business goals.

Qualifications

• 6-10 years of relevant experience, including senior-level management skills.
• Bachelor’s degree; master’s degree preferred.
• Intermediate English skills.