Job Description
About VOIS:
About VOIS India:
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
About this Role
We are seeking a strategic and visionary Process Excellence Senior Manager to lead the Process Excellence practice within VOIS Intelligent Operations. This role is pivotal in driving data-driven insights, identifying inefficiencies, and enabling transformation across service lines, Vodafone operating companies, and Group functions. The individual will design and implement methodologies, manage stakeholder relationships, and deploy digital and data strategies in collaboration with cross-functional teams. The role demands a high level of influence across global markets and ownership of long-term roadmaps to support VOIS’s ambition to be the partner of choice for Vodafone.
What you’ll do
Lead the Process Excellence function and Centre of Excellence (CoE) within Intelligent Operations. Build and manage a transformation backlog and forecast process areas for improvement. Promote centralised architecture and licensing for Signavio to optimise cost and reuse. Collaborate with senior stakeholders to deliver value-driven outcomes. Design reusable deployment approaches for RPA, ML, and AI capabilities. Drive benefit case analysis and demand management processes. Establish innovation centres to showcase use cases and build confidence. Coach and mentor teams, fostering a culture of continuous improvement. Develop and maintain delivery plans, manage risks, and ensure governance. Liaise with stakeholders for SLT reporting and dashboarding. Encourage team initiatives for continuous improvement and strategic alignment. Who you are
Experienced in managing multicultural change programmes. Skilled in stakeholder communication from Director level to process operators. Proficient in process software such as Signavio. Capable of navigating conflicting priorities and expectations. Able to simplify complex business-system interactions. SAFe certification and SCRUM Master experience (desirable). Confident in decision-making and critical thinking. Strategic thinker with high influence across global teams. What's in it for you
Opportunity to lead a high-impact transformation function within a global organisation. Exposure to cutting-edge digital tools and methodologies. Strategic influence across Vodafone markets and functions. Collaboration with senior stakeholders and cross-functional teams. Platform to innovate and shape the future of process excellence. What skills you will learn
Advanced process transformation and digital strategy deployment. Stakeholder management and cross-cultural communication. Agile delivery and backlog management. Innovation leadership and continuous improvement techniques. Strategic planning and governance in a global context.
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