VP/AVP, L2 Production Support Engineer, Wealth Management Technology, Group Technology

Key Accountabilities :

• Day to Day support of all applications supporting Wealth Management business
• Monitor critical components of the system and troubleshoot problem areas.
• Analyze and respond to queries and issues raised by end users in an effective and timely manner.
• Work closely with development team to provide fixes for critical application issues.
• Perform duties relating to system maintenance to ensure smooth usage of application and adherence to compliance
• Create sustainable systems and services through automation and uplifts
• Keen interest in providing high quality Wealth Management support service and familiar with the demands and escalations of a 24x7 support environments.

Key Duties and Responsibilities

• Ability to perform business analysis, impact analysis in a structured manner.
• Coordinates with Vendor for solution delivery and release upgrades.
• A proactive approach to spotting problems, areas...