Job Description
VTC Technician will be based at one of three Amentum sites in Iraq (Union III) and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. The VTC Technician supports Tier 1/2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the customer. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. This position serves as the escalation point for the Events Service Team.
**DUTIES:**
+ Communicates with team, as it relates to assigned calls, day-to-day functions, operations, scheduling, and any other videoconferencing related issues.
+ Assesses and reports on performance and usage numbers.
+ Schedule and manage telephone meetings using phone ...
**DUTIES:**
+ Communicates with team, as it relates to assigned calls, day-to-day functions, operations, scheduling, and any other videoconferencing related issues.
+ Assesses and reports on performance and usage numbers.
+ Schedule and manage telephone meetings using phone ...
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