Walk in interview For Service Desk-17th Jan TCS Sahyadri Park Pune

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

Venue details

Date: 17th Jan 2026

Timing: 9:00 Am-1:00 PM

Location: Tata Consultancy Services, Sahyadri Park, Zone 3 Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune –

Job Description

Required Information Details

1 Role Service Desk Analyst

2 Required Technical Skill Set IT Service Desk Operations

3 Desired Experience Range 3 to 5 Yrs.

4 Location of Requirement Pune

Desired Competencies (Technical/Behavioral Competency)

Must-Have

· 3+ years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)

Good-to-Have · ITIL Knowledge · Understanding and knowledge on IT Infrastructure.

Role descriptions / Expectations from the Role

1 Following are the roles and responsibilities of Service Desk Analyst · Act as point of contact as Customer Global Service Desk · A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. · Create / Update KBA, SOP · Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation · Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively · Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware · respond to requests for technical assistance in person, via phone, chat, web and email · diagnose and resolve technical hardware and software issues · research questions using available information resources

· advise user on appropriate action · follow standard help desk procedures · log all help desk interactions · administer help desk software · follow up with customers and users to ensure complete resolution of issues · redirect problems to correct resource · identify and escalate situations requiring urgent attention · track and route problems and requests and document resolutions · resolve technical problems with Local Area Networks and Wide Area networks · prepare activity reports · inform management of recurring problems · stay current with system information, changes and updates · help update training manuals for new and revised software and hardware · train users as necessary