Warranty Administrator

Overview

The Warranty Administrator is responsible for overseeing the efficient and accurate processing of warranty claims, ensuring compliance with manufacturer requirements, and coordinating warranty-related tasks between the service department, factory, and accounting teams. This role involves reviewing repair orders, handling claim disputes, and maintaining records, all while working to minimize chargebacks and streamline the warranty process.

Responsibilities

• Process warranty claims per manufacturer requirements
• Review repair orders to ensure that work is completed, and add-on warranty work is authorized. Communicates with Service Advisors/Manager as needed.
• Close repair orders once requirements are met as appropriate.
• Follow up with the Factory regarding unpaid claims
• Reconcile and resolve Warranty Claim schedules to avoid chargebacks.
• Maintain service-related correspondence and files