Warranty Claims Process Manager

Job Summary: Warranty Operations

Responsibilities:

• Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.
• Manage day-to-day daily operations of the warranty claims processing team
• Demonstrate accountability for managing key KPIs and SLAs.
• Resolve team`s complex queries on claims validation of warranty claims based on technical knowledge of the commercial automotive & its sub-components.
• Perform process/control plan audits for warranty corrective actions and best practices to ensure status is captured and reported with well-defined corrective action plans taken to closure.
• Ensure all warranty mitigation and improvement corrective actions are properly documented and verified (evidence of revised documents or on-site reviews)
• Coordinate the creation of monthly reports/data collection to improve warranty performa...