Job Description
The Job Summary:
As the Warranty Manager, you will play a crucial role in ensuring accurate and efficient handling of warranty claims, collaborating with engineering and service teams to identify recurring issues, and work to minimise warranty costs while maintaining customer satisfaction.
The position requires the ability to effectively oversee and guide the day-to-day warranty department operations, develop structured forecasts for warranty spend and measure performance against budget. Conduct ongoing route cause analysis on warranty claims and share with relevant stakeholders within the business.
Responsibilites:
As the Warranty Manager, you will play a crucial role in ensuring accurate and efficient handling of warranty claims, collaborating with engineering and service teams to identify recurring issues, and work to minimise warranty costs while maintaining customer satisfaction.
The position requires the ability to effectively oversee and guide the day-to-day warranty department operations, develop structured forecasts for warranty spend and measure performance against budget. Conduct ongoing route cause analysis on warranty claims and share with relevant stakeholders within the business.
Responsibilites:
- Ensure claims comply with company policies and manufacturer guidelines.
- Investigate and resolve disputed or fraudulent warranty claims.
- Identify technical issues.
- Analyse warranty claims to spot trends and control costs.
- Issue ...
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