Job Description

Warranty Specialist (Service Quality Specialist)
Reading, Berkshire · Full-time

Overview

An experienced Warranty Specialist is required to support workshop operations and manage warranty processes within a fast-paced automotive service environment. The role focuses on improving repair quality, reducing warranty errors, and supporting technicians to ensure vehicles are fixed right first time.

Key Responsibilities

Manage and process warranty and goodwill claims accurately
Provide technical support and guidance to vehicle technicians
Monitor repair quality through inspections and testing
Ensure compliance with service and warranty standards
Support parts processes and repair progression
Liaise with manufacturer systems and technical support channels

Requirements

Experience in automotive warranty administration
Strong technical and mechanical understanding
Familiarity with dealership management systems (DMS)
Full UK Drivi...

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