Warranty & Workshop Operations Lead

The opportunity:

We are seeking a highly motivated and experienced candidate to lead our workshop and warehouse operations, as well as management of warranty jobs. This is a key role responsible for overseeing the end-to-end operations of warranty jobs, workshop jobs, and warehouse management. This role ensures efficient service deliveries, cost control, and enhanced cash flow while maintaining high standards of customer satisfaction and operational excellence.

How you will make an impact:

• You will oversee warranty job lifecycle, from initiation to resolution, lead and manage the warranty process, providing customers with prompt assistance, act as the main point of contact among customers, the product sales team, and manufacturing facilities.

• You will be responsible for the creation and coordination of quality notifications (QN) in production and conduct timely cost analysis and ensuring accurate invoices to relevant...