We are looking for a Team Lead to start ASAP!

Overview

We are a dynamic Business Process Outsourcing (BPO) company seeking an experienced Team Lead to join our expanding team in the Philippines. We are specifically looking for someone with a background in medical and healthcare, including experience in credentialing, prior authorizations, billing, claims, and benefits.

Requirements/Qualifications

• Proven experience in managing small to large teams.
• Expertise in Quality Assurance processes.
• Expertise in Training processes.
• Call center management experience is essential.
• Proficient in reporting and analysis.
• Excellent command of English grammar.
• In-depth knowledge of eCommerce platforms (Shopify, Magento, Woo Commerce, Big Commerce).
• Familiarity with Customer Support Ticketing Platforms (Zendesk, Gorgias, Five9).
• 5+ years of hands-on Customer Support experience.
• Strong leadership and team management skills...