We are seeking Dutch Customer Support Guides

Are you a fluent Dutch speaker looking to take your career abroad and work with one of the worlds leading travel and accommodation platforms? We are seeking Customer Support Guides (CSG) to join a large, international team in Athens.

Key Responsibilities

• Support Dutch-speaking customers via phone, email, and chat

• Assist with bookings, modifications, cancellations, and general platform navigation

• Provide customer-focused, clear, and solution-oriented communication

• Handle customer complaints and escalate complex cases when necessary

• Maintain accurate documentation of customer interactions

• Follow internal processes, KPIs, and quality standards

• Collaborate with team members to ensure smooth customer journeys

• Contribute ideas for improving the customer support process