Job Description

Summary

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  • Provide technical and business support for users. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations.
  • Develop and maintain technical support documentation.
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensures that storage and archiving p...

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