Job Description
ICON is looking for an experienced web support desk project manager to join our team on a short-term contract from mid-March to mid-April. This role supports a busy web support environment and will suit someone who is confident managing Drupal-based websites and translating support requests into clear, actionable work.
You will work closely with developers, designers, and clients to triage incoming tickets, prioritise work, and keep delivery moving smoothly.
About the role
Working with Senior Project Manager support, you will be responsible for managing a web support desk, acting as the key point of coordination between clients and delivery teams. The role is hands-on and delivery focused, with an emphasis on clarity, responsiveness, and practical problem solving.
Key responsibilities
- Triaging and managing support tickets using Jira
- Translating client requests into clear, actionable tasks for developers and designers
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