Job Description


Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Webex Contact Center Enterprise Engineer

Location(s): Chicago, IL

(Remote)





Role Overview

The WCCE Engineer is responsible for the design, implementation, and management of Cisco’s cloud-based contact center solutions. You will bridge the gap between legacy on-premises systems (like UCCE/PCCP) and modern cloud environments, ensuring seamless omnichannel customer interactions through voice, digital channels, and AI-driven automation.

Key Responsibilities
  • System Administration: Configure and manage the Webex Control Hub, managing users, sites, teams, and entry points.
  • Flow Design: Develop complex call and digital routing flows using the Webex Flow Builder (drag-and-drop UI) to optimize cust...

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