Welcomer Centre Operator

Welcome Centre Operator (WCO)

The WCO ensures that all calls received are answered quickly and that a prompt follow up is done correctly. Their tone of voice politeness & dynamism must be outstanding. The WCO is the voice of the hotel and is the first point of contact with the guest.

The WCO must be polyvalent when working as a telephone operator. When she/he has to deal with Call Centre issues she/he will be able to follow up housekeeping requests.

The schedule of the WCO rotates 24 hours a day.

* Guest Service: The WCO is working in a central area because she/he receives all the calls from outside and inside the hotel. The WCO must ensure that all tasks performed are procedurally correct timely and of a consistent quality.

The WCO must ensure personal presentation, telephone manner, effective and efficient work practices and guest service standards.

Needs to have a warm and friendly voice. Must be proficient in English. ...