WFM Analyst: Real-Time Scheduling & Forecasting

A leading technology company is seeking a Workforce Management Analyst to handle all WFM tasks within the Fulfillment department. This role involves monitoring attendance, managing scheduling changes, and providing analytical support. The ideal candidate will have strong analytical skills and experience in a contact center environment, enabling them to produce forecasts and reports that drive resource efficiency. Collaboration with management and operations teams is essential to meet service level goals.
#J-18808-Ljbffr