Job Description
Leading financial company is looking for Workforce Management Analyst for its new call center
Required Skills:
• Organizational, analytical and communication skills
• Computer proficiency
• Strong knowledge of Microsoft applications (Outlook, Word, Power Point Excel, and Access)
• Knowledge of workforce management tools
• Knowledge of Word and PowerPoint and the ability to use them to present to both internal and external contacts
• Level of English: C1/C2
Responsibilities:
Use Workforce Optimization (CX One) software
Generate reports to show changes to productivity or performance
Uphold a high standard of customer service through real-time monitoring
Utilize specialized software tools to manage and determine optimal staffing requirements, staffing counts, optimal work schedules and meet multi system requirements for service level objectives, forecast staffing levels for multiple call center teams
Make necessary adjustments to optimize product...
Required Skills:
• Organizational, analytical and communication skills
• Computer proficiency
• Strong knowledge of Microsoft applications (Outlook, Word, Power Point Excel, and Access)
• Knowledge of workforce management tools
• Knowledge of Word and PowerPoint and the ability to use them to present to both internal and external contacts
• Level of English: C1/C2
Responsibilities:
Use Workforce Optimization (CX One) software
Generate reports to show changes to productivity or performance
Uphold a high standard of customer service through real-time monitoring
Utilize specialized software tools to manage and determine optimal staffing requirements, staffing counts, optimal work schedules and meet multi system requirements for service level objectives, forecast staffing levels for multiple call center teams
Make necessary adjustments to optimize product...
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